Anyone who has transferred money to another person's account without having to deal with a bank employee -- by e-mail, text, call or physical visit to a bank branch -- is no longer a total stranger to financial technology. But keeping up with developments in the market can be dizzying, as fintech has grown exponentially of late, helped in part by the global health crisis that provided the impetus to reexamine processes and put the customer at the core of solutions. Fintech trends have been disruptive and will continue to be so especially now that the mobility restrictions since 2020 forced financial institutions to take a good look at what a digital economy is going to look like. Looking at the practical responses of banks to stay agile during the pandemic by examining processes that can be automated and making them more customer-centric, we can see that financial institutions have already set into motion what could be the beginnings of digital transformation. In some countries, financial firms are proactively taking steps to understand how their organizations can benefit from the wide array of available and emerging technologies.

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